Guidelines for Refund Request:

 1. The customer must submit documentation verifying their payment created the credit              balance. Verifications accepted are as follows:

-          copy of the cancelled check (front and back)

-          credit card statement OR

-          copy of the receipt 

 2. A refund may be disbursed by cash or check. If the amount of the credit is $100.00 or less, the customer may request a cash refund. For larger amounts a check must be generated by Accounts Payable. Check requests may take two (2) - three (3) weeks to process.

 3. In cases where the Owner (paid first) and the Tenant (paid second) have both paid and a credit results, the last payment received is eligible for the refund. The credit may either remain on the account for future billings or transferred to another CITY Water/Utility account.