The appeal process for Water/Utility charges is a two-step process. The first step is the Board of Water/Sewer Charges. The second step is the Board of Appeals.
BOARD OF WATER/SEWER CHARGES REVIEW
The Board of Review consists of the Water Director, Finance Director and Law Director
Guidelines for Board of Review:
1. All avenues of resolution must be exhausted before suggesting this appeal process.
2. Verify that all of the following have been completed:
a. Actual Reading (Re-Read)
b. Service Investigation
c. Meter Test
3. The customer may complete the Board of Review form and submit along with the specified payment amount.
4. Address correspondence to: City of Dayton, Board of Water/Sewer Charges Review, 101 W. 3rd Street, Dayton, Ohio 45401.
5. The Board of Review does not hear cases resulting from leaks and/or multiple estimates. A payment plan may be established if the criterion is met.
6. If the customer is requesting a Payment Arrangement for more than twelve months, they must submit a letter to the Board of Review for approval. The required payment amounts are as follows:
a. To qualify for a payment of 25%, the letter must be received prior to the mailing of the shut-off notice.
b. If a shut-off notice has been generated, 50% of the account balance must be paid in order to prevent the shut-off process.
c. If water service has already been terminated, payment in full must be made to restore the service.
7. The customer will receive a letter and return envelope in the mail stating the outcome. The form will give the option of appealing the decision if they check yes on the form and return the form to the enclosed mailing address within 10 days.
BOARD OF APPEALS
The Board of Appeals consist of the three (3) non-City employee voting members and one (1) consultant. The Board of Appeals is the last and final set in the dispute process for customers requesting to dispute the water bill.
Guidelines for the Board of Appeals:
1. After the customer has written to the Board of Review, the case has been presented and denied. If the customer is not satisfied, the customer may request for their case to be heard by the Board of Appeals.
2. The customer is informed of the hearing results by mail.
3. The customer has 10 days to appeal the decision made by the Board of Review to the Board of Appeals.
4. The Board of Appeals does not meet regularly. It may take two (2) to six (6) weeks before the Board of Appeals convene.
5. The account must be paid in full or placed on a payment plan (according to the guidelines).
6. The decision of the Board of Appeals is final.