PAYMENT PLANS AT A GLANCE

A customer may request a payment plan when more time is needed to pay the bill.

1. Account in Regular Status – request payment plan prior to gross due date:

• 33% down if the 1^st payment is paid on or before the Gross Due Date.
• Balance must be paid in full two (2) weeks before the next read date.

2. Account in Past Due Status – balance on account and past  gross due date:

•  50% down if account is in Past Due Status. The first payment due within one week.
• Balance must be paid in full two (2) weeks before the next read date.

3. Account in Shut-Off Status – customer has received a shut-off notice:

• 50% down after Shut-Off Notice received, but before the Shut-Off Date.
• Balance must be paid in full within two (2) weeks.

4. Water Shut-Off – water is currently shut-off:

• Balance must be paid in full.

 An owner may request for no Payment Arrangements to be allowed for his/her properties. A written request must be submitted and on file indicating the properties affected.

This request may be revoked at any time per the owner’s request. The owner must submit another letter stating the tenant is allowed to have a Payment Arrangement and any other guidelines, such as, Tenant is allowed to have a Payment Arrangement for this quarter only, or the tenant must pay a specific amount by a specified date (amounts and dates must be within our Guidelines for Payment Arrangements).

Call Customer Service at (937) 333-3550 to set-up your Payment Plan.